Do I have to pay for my order right away?

The easiest way to pay for your order is with a credit card through PayPal, but you can send us a check if you prefer.  To do this, select the “Pay by check / money order” option at checkout.  Please, make your check payable to “Kristal Audio”, and mail it to 1-1680 boulevard Desmarchais, Montréal (Québec) H4E 2B4 CANADA.  We will prepare and ship your order upon payment receipt.

How long will it take to get my order?

If you ordered a downloadable product, download should begin immediately once payment has gone through. 

If you ordered a product in hard copy, the amount of time it takes to get your order will depend on the location to which the item is being shipped.

  • Canada / First class 2-3 days
  • United States / Air mail 3-5 days
  • Rest of the world / Air mail 5-7 days  

If you selected the “Pay by check / money order” option, your order will only be processed and mailed upon payment receipt.

What if I want to send a gift?

We are working on way of inputting different billing and shipping information directly into our site.  In the meantime, if you pay with a credit card through Paypal, once you are redirected to Paypal, you can enter this information under "Shipping address" by unchecking the "same as billing address" box.  If you would like to send a message with your gift, you can likewise enter this in add "Note to seller".  If you select the "Pay by check / money order", please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or include your order number and the shipping information when you send your check.

Do you offer group discounts?

Yes, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.for details!

What kind of content do you accept for your site?

We accept any style of music or music-related merchandise that is created or performed by individual artists or ensembles in which at least one member (within reason) is of Lithuanian heritage.

What if I put out an LP or a cassette back in the day? Can I still get it on your site?

Yes, absolutely!  One of our goals in creating this site is to make music that’s been lost to brown cardboard boxes in garages available again.  We have the technology to convert LP’s and cassettes into digital format.  If you don’t have any of the original graphics, we’ll do our best to recreate them from the cover itself.  You have the option to sell the LP’s or cassettes, provided you still have a store of them (minimum of 10), otherwise the files will be available for download only…unless, that is, you find with the demand that you’d like to put out a CD version…

In what format should I send you my graphics?

EPS, JPG, TIF, PNG, PDF files are all acceptable.  The higher the resolution (300 dpi), the better.  Adobe Photoshop, Illustrator, or InDesign files, are even better; leave your artwork in layers, so that we can more easily separate it when we make the widescreen graphic.  If your CD comes with a booklet that you would like to make available digitally for customers who purchase the download version, we can help set this up if you do not already have a version of the booklet in PDF.  That said, since our goal is to provide music that has been created in the past as well as the present available to the broader public, we will take anything you have and realize that we might be talking about different availabilities for archival versus more current material.

What happens to the proceeds if an artist is deceased or a particular group no longer exists?

If an artist is deceased or a particular group has been dissolved, all proceeds are donated to charitable or other organizations (e.g., schools, conservatories, ensembles) that are of Lithuanian heritage and of a musical nature.  In other words, proceeds are fed back into the system to foster the efforts of current Lithuanian artists.  Donation decisions are made by the deceased’s next of kin or by an ensemble’s then director.

Are you going to have a Lithuanian language version of the site?

Yes, this is definitely on our to-do list.  A quality dual language site requires careful planning and labor that is simply outside of our capacity at the present moment.

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